Notice and Apology Regarding Defect in Certain Units of figma Hoshimachi Suisei

Thank you for your continued support of Good Smile Company products.

This is to inform you about a defect found in the following product, which was released in November 2025. Please refer to the following details for more information. We apologize for any inconvenience caused and hope for your understanding in this matter.

Affected Product
Max Factory
figma Hoshimachi Suisei

Details of Defect
Certain units of the abovementioned product have been found to exhibit excess adhesive and/or shaft damage on the right and left elbows.
It has been confirmed that this defect only occurs in selected units, and does not affect all units.

Please refer to the image below for the correct specifications.



Support Provided
Customers with defective units who wish to apply for a replacement will be sent required replacement parts. If you would like to apply for replacement parts, please contact our customer support team with a photo of your defective product.

Inquiries will be responded to in order and additional replacement parts will be manufactured if stock runs out. We ask for your patience while additional replacement parts are being manufactured and delivered.

Thank you very much for your understanding.

Applying for Replacement Parts
① Visit the Good Smile Company Customer Support website: https://support.goodsmile.com/hc/en-us
② Click "Submit a request" at the top right of the page
③ Select "Defects, missing parts or other product-related inquiry" from the drop-down menu
④ Fill in all required information and attach a photo of the defective product.

Once again we sincerely apologize for any inconvenience caused due to this issue.